Terms and Conditions
- Pen Up strives to ensure that all products displayed on our website are available for purchase. However, due to high demand or unforeseen circumstances, some items may be out of stock or discontinued. If you place an order for a product that is unavailable, we will notify you promptly and offer you alternatives or a full refund. We make every effort to maintain accurate product descriptions and prices, but we cannot guarantee the complete accuracy of all information.
- When you place an order on Pen Up, you will receive an order confirmation email. This email confirms that we have received your order, but it does not constitute an acceptance of your order. Your order is only accepted once we process the payment and ship the items. Pen Up reserves the right to cancel any order at any time if there are issues with the order or payment. In such cases, we will notify you promptly and offer a full refund.
- Pen Up accepts various payment methods for your convenience, including credit cards, debit cards, and other online payment options. Payment must be made at the time of placing the order. By providing your payment information, you confirm that you are authorized to use the payment method. Pen Up uses secure payment gateways to ensure that all financial transactions are processed safely. We do not store your credit card or payment details on our servers.
- Pen Up offers shipping services for both online orders and offline store pickups. Shipping times may vary depending on your location and the availability of the products. We make every effort to ensure timely delivery, but we are not responsible for delays caused by third-party carriers or unforeseen circumstances. You will receive an email notification with tracking details once your order has been shipped. Please ensure your shipping address is accurate to avoid delivery delays.
- Pen Up offers a return and exchange policy for products purchased through our online store, subject to certain conditions. If you are not satisfied with your purchase, you may return it within a specified period (usually 7 to 14 days) from the date of receipt, provided the product is unused and in its original condition. To initiate a return or exchange, please contact our customer service team for further instructions. Shipping costs for returns may be the responsibility of the customer, depending on the circumstances.
- Pen Up offers customer support to assist you with any questions or issues related to our products or services. You can contact us via email, phone, or live chat for assistance. Our customer service team is available during regular business hours to provide support, answer queries, and resolve any concerns you may have. We aim to provide the best possible service, and we encourage you to reach out for help with your orders or products. [email protected].
- Pen Up’s liability is limited to the value of the products purchased through our website. We are not responsible for any indirect, incidental, or consequential damages that may arise from the use of our products or services. While we strive to ensure that all information on our website is accurate and reliable, we cannot guarantee that there will be no errors, interruptions, or viruses on the site. Pen Up is not liable for any damages resulting from such issues.
- You agree to indemnify and hold Pen Up, its affiliates, employees, and agents harmless from any claims, damages, or losses arising out of your use of our services. This includes any breach of these Terms and Conditions, misuse of our website, or violation of any applicable laws. You are responsible for any legal costs, including attorney fees, incurred by Pen Up as a result of your actions. By using our services, you accept this responsibility.
- Pen Up is not liable for any failure or delay in fulfilling orders due to circumstances beyond our control. This includes natural disasters, acts of government, strikes, or other events that prevent us from fulfilling our obligations. In such cases, we will make reasonable efforts to notify you and resolve the issue as quickly as possible. If an order cannot be fulfilled, we will provide a refund or offer alternative solutions based on your preference.
- Pen Up is committed to protecting your personal data in accordance with our Privacy Policy. We collect and use your information to process orders, improve our services, and communicate with you. Your data will not be sold or shared with third parties except as necessary to fulfill your order or as required by law. Please refer to our Privacy Policy for more details on how we handle your personal information.