At Pen Up, your privacy is a top priority, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide while using our online and offline services. Whether you're shopping through our website or visiting one of our offline retail stores in India, we ensure that your data is handled responsibly and with the utmost care. We believe in transparency, and this policy is designed to help you understand our data practices. By accessing and using our services, you consent to the terms outlined in this Privacy Policy.

Pen Up collects various types of personal information to enhance your shopping experience. This includes your name, email address, phone number, and delivery address when you place an order. Additionally, we gather payment information such as credit card details or other payment methods you use to make purchases. If you create an account on our platform, we may also collect login details and preferences you set. We also collect non-personally identifiable information such as browsing behavior, IP addresses, and device information to improve our services.

We use the information we collect to provide you with a seamless shopping experience. Your personal data helps us process orders, arrange deliveries, and offer customer support when necessary. We may also use your email address to send you order updates, promotional offers, or newsletters, with your consent. Additionally, we analyze browsing behaviors to improve our website’s functionality and user experience. By understanding how our customers interact with our site, we can refine our product offerings and personalize the shopping experience for you.
Pen Up respects your privacy and does not sell or rent your personal data to third parties. However, we may share your information with trusted third-party service providers who assist in running our business, such as payment processors, shipping companies, and email marketing platforms. These third parties are required to use your data only for the purposes they are contracted for and must ensure that your information remains secure. In certain cases, we may also disclose your information if required by law or in response to legal proceedings.
We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected. If you have an active account with us, we will keep your account details as long as you choose to remain a customer. Once your data is no longer required, it will be securely deleted or anonymized. However, we may keep certain transaction information for record-keeping purposes, such as for warranty claims or legal obligations, for a specified period. You have the right to request the deletion of your data at any time.
Pen Up takes the protection of your personal information seriously. We implement advanced security measures, including encryption and secure servers, to safeguard your data from unauthorized access. Our website employs Secure Socket Layer (SSL) technology, which encrypts your payment details during transactions, ensuring your credit card and payment data are secure. Additionally, we restrict access to your personal data to only those employees and third-party vendors who need it to perform their duties. Despite our best efforts, no system can be entirely secure, and we encourage you to take precautions when sharing your information online.
To enhance your shopping experience, Pen Up uses cookies and other tracking technologies. Cookies are small files stored on your device that help us remember your preferences and improve the functionality of our website. They enable us to offer features like personalized product recommendations and remember your shopping cart. You can manage your cookie preferences through your browser settings, including opting out of certain cookies if desired. However, please note that disabling cookies may affect the usability of certain features on our site.
As a user, you have specific rights concerning your personal data. These rights include the ability to access, update, and delete your information. You can also request a copy of the data we hold about you or withdraw your consent for marketing communications at any time. To exercise these rights, simply log into your Pen Up account or contact our customer support team. We will respond to your requests promptly and ensure that your privacy rights are respected. [email protected].
Our website may contain links to third-party websites or services that are not under our control. Pen Up is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit. This Privacy Policy applies only to the information collected through Pen Up's website and offline retail stores, not to any third-party sites.
By providing us with your email address, you agree to receive promotional offers, newsletters, and order-related communications from Pen Up. You may unsubscribe from marketing emails at any time by following the unsubscribe link in the email or by updating your communication preferences in your account settings. We respect your decision to opt-out of marketing emails, but please note that you will still receive important transactional emails related to your orders and customer support.
Pen Up ensures that your payment information is handled securely. We use encrypted connections for all payment transactions and rely on trusted third-party payment processors to manage credit card and online payment data. Your payment details are not stored on our servers but are processed directly by secure payment gateways. We also follow industry-standard practices to detect and prevent fraud, ensuring that your payment experience is both safe and efficient.
Pen Up reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this page regularly to stay informed about our data collection practices and your privacy rights. If any significant changes are made, we will notify you via email or through a prominent notice on our website.